Citizen services
PQRSFD service
Under Law 1755 of 2015, which regulates the fundamental right of petition, ÚNICA provides the email addresses [email protected] and [email protected].
Include in your message: full name, contact details, type of request (petition, complaint, claim, suggestion, report or compliment), the department it is addressed to, and a description of the request.
Response times
Petition
- 10 days: requests for information
- 15 days: general petitions
- 30 days: consultations or requests for formal opinions
Complaint
15 business days
Claim
15 business days
Report
15 business days
Compliment
15 business days
Terms are counted in business days from the date the request is filed, in accordance with Law 1755 of 2015.
Request types
What you can submit
Select the type of request that best fits your need.
Petition
Request for information or access to an institutional service.
Complaint
Dissatisfaction with the quality or delivery of a service.
Claim
Demand for a right that has not been adequately fulfilled.
Suggestion
Proposal to improve processes, services, or the institutional experience.
Compliment or acknowledgment
Recognition of a service, department, or person within the institution.
Report
Report of irregular conduct or situations affecting the community.
Process
How to submit your request
1
Prepare your information
Gather your personal data and a detailed description of your request.
2
Send your email
Write to [email protected] with a copy to [email protected] including all required information.
3
Receive follow-up
We will register your request and forward it to the appropriate department according to institutional timelines.
Requirements
Required information
Applicant information
• Petitioner type (Applicant, Student, Graduate, Faculty, Staff, Individual, Legal Entity)
• Full name
• Identification number
• Email address
• Contact phone number
• Mailing address (if applicable)
Request information
• Department addressed
• Request type (Petition, Complaint, Claim, Suggestion, Report, Compliment)
• Detailed description of the request
• Supporting documents (if applicable)
Departments
Receiving departments
Admissions
Quality Assurance
Communications
Continuing Education
Alumni
Finance
Academic Innovation and Technology
Academic Vice-Rectory